Privacy policy

Effective date: October 5, 2025 This Privacy Policy explains how Mobivision (“Mobivision,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit our website, make a purchase, or interact with our services (the “Services”). By using the Services, you agree to this Policy. Company & Contact Mobivision RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG Email: Mobivision@vnsite.vn

1) Information We Collect

Information you provide

  • Account information (name, email, password).
  • Order details (billing/shipping address, phone number, purchase history).
  • Payment information (processed by our payment processors; we do not store full card numbers).
  • Customer support messages, reviews, survey responses.
  • Marketing preferences (newsletter opt-ins, consent settings).

Information collected automatically

  • Device and usage data (IP address, browser type, pages viewed, referring/exit pages, timestamps).
  • Cookies, pixels, and similar technologies (see “Cookies & Tracking”).

Information from third parties

  • Payment processors and fraud-prevention partners.
  • Analytics, advertising, and fulfillment/shipping partners.
  • Social sign-in providers (if used).

2) How We Use Information

We use information to:

  • Provide, operate, and improve the Services.
  • Process payments, fulfill orders, handle returns, and provide support.
  • Communicate about accounts, orders, updates, and promotions (you may opt out of marketing anytime).
  • Personalize content and recommendations.
  • Monitor security, prevent fraud, and comply with legal obligations.
  • Perform analytics, reporting, and product development.

Legal bases (EEA/UK users): performance of a contract; legitimate interests (e.g., security, improvement, limited direct marketing to existing customers); compliance with legal obligations; and consent where required.

3) Cookies & Tracking

We use first- and third-party cookies, pixels, and local storage to keep you signed in, remember preferences, analyze traffic, and measure/serve ads. Your choices: You can block or delete cookies in your browser settings (site functionality may be affected). US ad choices: optout.aboutads.info and optout.networkadvertising.org. EU/UK: youronlinechoices.eu.

4) Payments

Payments are handled by third-party processors (e.g., Shopify Payments, Stripe, PayPal). Their privacy policies govern their use of your payment data. We receive limited information (e.g., transaction status) to complete your order.

5) How We Share Information

We may share personal information with:

  • Service providers performing services on our behalf (hosting, payment processing, fulfillment/shipping, communications, analytics, advertising, customer support) under contracts requiring appropriate protections.
  • Business transfers (e.g., merger, acquisition, financing, or sale of assets).
  • Legal and safety purposes (comply with law, enforce terms, protect rights, safety, and property).

We do not sell personal information for money. Certain disclosures for targeted advertising may be considered a “sale” or “share” under some state privacy laws—see “Your Privacy Rights.”

6) Data Retention

We retain personal information as long as needed for the purposes above and to meet legal, tax, and accounting requirements. When no longer needed, we delete or de-identify it.

7) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided information, contact us and we will delete it.

9) International Transfers

If you access the Services from outside the United States, your information may be processed in countries with different data-protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

10) Your Privacy Rights

Email/SMS marketing: Unsubscribe via the link in our messages or contact us. US State laws (e.g., California CCPA/CPRA, Virginia, Colorado, etc.): Depending on your state, you may have the right to request access, deletion, correction, portability, and to opt out of the “sale”/“sharing” of personal information for targeted advertising. We do not sell personal information for money. To exercise rights or opt out of targeted advertising/cross-context behavioral ads, contact us or adjust cookie settings where available. EEA/UK: You may have rights to access, correct, delete, restrict or object to processing, and data portability. Where processing is based on consent, you may withdraw consent at any time. You may lodge a complaint with your local supervisory authority. How to exercise rights: Email Mobivision@vnsite.vn with your request and sufficient details to verify your identity. We will respond as required by law.

11) Do Not Track

Because no industry standard exists, we do not respond to “Do Not Track” (DNT) signals. We honor legally required opt-out mechanisms where applicable.

12) Third-Party Links

Our website may contain links to third-party sites or services. Their privacy practices are governed by their own policies.

13) Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted with a new Effective date. If changes are material, we will provide additional notice as required.

14) Contact Us

Questions or requests about this Privacy Policy or your personal information? Mobivision RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG Email: Mobivision@vnsite.vn